As a global player in logistics, Deutsche Post DHL makes every effort to prepare its business and customers for the challenges of the future. To this end, Deutsche Post DHL has launched a global Delphi study, “Delivering Tomorrow - Customer Needs in 2020 and Beyond." The study helps to forecast groundbreaking new trends in consumer and corporate demand over the next twelve years and beyond. Over several months, the ideas were discussed with logistics experts, futurologists as well as economists and gathered evaluations from many international clients. The result is a comprehensive picture of various trends and developments, some of which may even seem contradictory.